Exchange Policy
Return & Exchange Policy
Effective Date: [01.08.2024]
Welcome to Draft FZE – draft.ae. Our Return and Exchange Policy is designed to protect both our customers and our company. By purchasing from us, you acknowledge and accept the terms below:
1. 2-Day Return/Exchange Window
You have 2 calendar days from the date you receive your item(s) to request a return or exchange. Beyond this period, no requests will be entertained.
2. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must notify us within 2 days of delivery at support@draft.ae with:
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Order number
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Clear photos/video of the product and packaging
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Description of the issue
We will assess the case and offer an exchange or store credit if applicable.
3. Perfume Return Conditions
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Perfumes are non-returnable once opened. This includes breaking the seal or unwrapping the outer plastic.
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All perfumes sold by Draft FZE are retail units, not testers.
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If the perfume packaging is opened for testing purposes, it is considered used and not eligible for return or refund.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are strictly non-returnable and non-refundable, even if unused:
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Innerwear (men/women/kids)
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Perfumes, Oud, Deodorants
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Socks
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Personal care items
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Swimwear
Draft FZE reserves the right to add or update the list of non-returnable items without prior notice.
5. Cash on Delivery (COD) Orders
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COD orders are not eligible for cash refunds.
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If approved for return, COD orders will be refunded via voucher/store credit only, which can be used in your next purchase at draft.ae.
6. Multiple Returns Policy
If a customer returns items more than twice, additional shipping or handling charges may apply. This is to discourage misuse of the return policy.
7. International Orders (Outside UAE)
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No returns or refunds will be accepted for orders shipped outside the United Arab Emirates.
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All international orders are considered final sale.
8. Important Terms
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Return requests must be approved by our support team prior to sending the item back.
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Products returned without prior approval or incomplete documentation may be rejected.
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All returned items must be in their original condition, unworn, and unused, with tags and original packaging intact.
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Draft FZE reserves the right to deny returns or refunds if the product does not meet the return policy criteria.
9. Intellectual Property & Abuse Prevention
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This policy is copyrighted by Draft FZE and may not be copied or republished in part or full without written permission.
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Any attempt to exploit our policy, return system, or customer service for fraudulent gains may result in account suspension, order cancellation, or legal action.
10. Need Help?
For support, complaints, or return requests:
📧 support@draft.ae